Please review our frequently asked questions and don’t hesitate to reach out to us with any additional questions.
We require prior to their visit that all pets have written proof from a licensed veterinarian of the following:
*We do not accept home vaccinations, hand written vaccinations, sticker books, pet passports or breeder vaccinations.
We require a $50 deposit (per pet) to confirm your pet’s hotel reservation. The deposit will be applied to your pet’s stay. We have a 3-day cancellation policy. All reservations need to be changed or cancelled 3 days in advance to have the deposit fully refunded otherwise the full deposit is forfeited.
Due to high demand, in addition to the $50 deposit per pet, there is a 14-day cancellation and a 3-night minimum stay during the following holidays when our lobby is closed. It is important our holiday cancellation policies are followed so that we can accommodate our clients on our wait list. If policies are not respected, you forfeit your full deposit and your credit card will be charged the equivalent of a 3-night stay for the lodging package you had requested. We appreciate your understanding and respecting our holiday cancellation policy.
Due to increased demand and labor costs during the holidays and certain peak occupancy periods, please note our $5/night price adjustment per pet during the following peak holiday times:
Our check-in and check-out time is noon (except Sunday*). A full days lodging fee will apply on day of check-in. Pets arriving before check-in are welcome with no extra fees, but your pet may have to wait in another accommodation until their room is ready. Picking up your pet after noon will include another day of lodging. If your dog is receiving a go-home bath and groom during normal business hours, we kindly ask you pick them up after 3:00 pm. We will notify you once your pet is ready.
* Sunday is a full day’s lodging fee and the scheduled pick up time is from 4-6 pm (San Antonio Location)
* Sunday is a full day’s lodging fee and the scheduled pick up is from 4:30-5:30 pm (Corpus Location)
We have everything your pet needs from bowls to beds! When your furry friend lodges with us they are provided with a cozy lamb’s wool bedding and their own sanitized food and water bowls. We use Kinn Kleanbowl, bacteria free and 100% biodegradable bowls. Please leave any beds, crates, leash/collars, including retractable leashes/flexi and large blankets at home.
The Healthy Pet Program is our way of standing behind the superior care our clients have grown to trust. With this program, you’ll only pay $7 per visit for the peace of mind that we”ll cover any applicable veterinary fees up to $500 that are a result of your pet’s visit with us, according to the guidelines explained in our Services Agreement. *Some exclusions apply.
The BPR Healthy Pet Program is not pet insurance. Unlike pet insurance, which can cost anywhere from $10 to over $90 per month, and requires a deductible, this program is only a $7 per visit for lodging guests. There is no deductible or co-pay with the Healthy Pet Program.
We decided to offer this unique program to give our clients even more peace of mind while their pets are in our care. While it’s rare that dogs require medical attention after they leave us, our clients appreciate that we have a plan in place should it become necessary.
A program like this takes a lot of the guess work and discussion out of the equation, so the focus can be on caring for the pet, instead of who will pay or how much. We could say, “just trust us”, but instead, with this program, our clients have our word in writing!
For the program to work properly at the nominal rate of $7 per visit and to the benefit all clients, it is necessary that all clients participate.
We have separate security and fire monitoring systems with live, 24-7 monitoring and dispatch that protects your pets overnight. If an emergency arises, police and fire department are at the facility in minutes and a team member is on call at all times.
Canine cough is the most common infectious respiratory condition diagnosed in dogs and is highly contagious. While it is impossible to avoid it, there are actions we can take to minimize chances of dogs getting the CIRDC:
For more information, please read our blog about canine cough and our blog about actions we take and things you can also do to protect pets.
It’s our privilege and joy to provide a safe and fun place for your pet to stay, play, relax, and train. Check out what you can do to keep your pet healthy and happy:
We are proud to provide a warm and welcoming “home away from home” experience with our pet lodging, but even the nicest new home can cause uncertainty simply because it’s unknown. Here’s what you can do (and not do) to prepare your pets for their first overnight lodging experience:
How a pet responds to their first lodging experience varies from pet to pet. Some normal side effects may appear after a first lodging experience. Just give them a few days to settle back into their normal routine: