FAQs & Requirements

We require a $50 deposit (per pet) to confirm your pet’s hotel reservation. The deposit will be applied to your pet’s stay. We have a 3-day cancellation policy. All reservations need to be changed or cancelled 3 days in advance to have the deposit fully refunded otherwise the full deposit is forfeited.

Due to high demand, in addition to the $50 deposit per pet, there is a 14-day cancellation and a 3-night minimum stay during the following holidays when our lobby is closed. It is important our holiday cancellation policies are followed so that we can accommodate our clients on our wait list. If policies are not respected, you forfeit your full deposit and your credit card will be charged the equivalent of a 3-night stay for the lodging package you had requested. We appreciate your understanding and respecting our holiday cancellation policy.

Due to increased demand and labor costs during the holidays and certain peak occupancy periods, please note our $5/night price adjustment per pet during the following peak holiday times:

Our check-in and check-out time is noon (except Sunday*). A full days lodging fee will apply on day of check-in. Pets arriving before check-in are welcome with no extra fees, but your pet may have to wait in another accommodation until their room is ready. Picking up your pet after noon will include another day of lodging. If your dog is receiving a go-home bath and groom during normal business hours, we kindly ask you pick them up after 3:00 pm. We will notify you once your pet is ready.

* Sunday is a full day’s lodging fee and the scheduled pick up time is from 4-6 pm (San Antonio Location)

* Sunday is a full day’s lodging fee and the scheduled pick up is from 4:30-5:30 pm (Corpus Location)

We have everything your pet needs from bowls to beds! When your furry friend lodges with us they are provided with a cozy lamb’s wool bedding and their own sanitized food and water bowls. We use Kinn Kleanbowl, bacteria free and 100% biodegradable bowls. Please leave any beds, crates, leash/collars, including retractable leashes/flexi and large blankets at home.

• Food: Please bag and label your pet’s food individually per serving. This helps ensure that they receive the measured amount consistent with how you feed at home. Due to limited space, please don’t bring large food bags or containers. If you are bringing treats, please make sure they are soft and easy to chew.
• Toys: No more than one small toy per pet is allowed. Please make sure you label each toy with your pet’s name. Due to choking hazards and for your pet’s safety, we ask you to not bring rawhides or rope toys.
• Medication: (additional fee applies): If your pet is taking any prescription medications, please inform why they are on the medication at check-in. In accordance with Texas State Board of Veterinary Medical Examiners Rule §573.40, all prescription medications must be in the original packaging from prescribing veterinarian with animal’s name, prescription dosage, and instructions. Please do not mix prescription medications with food servings. Note: We are not able to administer injections or medications outside of our normal business hours.

The Healthy Pet Program is our way of standing behind the superior care our clients have grown to trust. With this program, you’ll only pay $7 per visit for the peace of mind that we”ll cover any applicable veterinary fees up to $500 that are a result of your pet’s visit with us, according to the guidelines explained in our Services Agreement. *Some exclusions apply.

• Is it pet insurance?

  The BPR Healthy Pet Program is not pet insurance. Unlike pet insurance, which can cost anywhere from $10 to over $90 per month, and requires a deductible, this program is only a $7 per visit for lodging guests. There is no deductible or co-pay with the Healthy Pet Program.

• Why is it not included in the lodging price?

  We decided to offer this unique program to give our clients even more peace of mind while their pets are in our care. While it’s rare that dogs require medical attention after they leave us, our clients appreciate that we have a plan in place should it become necessary.

  A program like this takes a lot of the guess work and discussion out of the equation, so the focus can be on caring for the pet, instead of who will pay or how much. We could say, “just trust us”, but instead, with this program, our clients have our word in writing!

• Why is it mandatory?

  For the program to work properly at the nominal rate of $7 per visit and to the benefit all clients, it is necessary that all clients participate.

We have separate security and fire monitoring systems with live, 24-7 monitoring and dispatch that protects your pets overnight. If an emergency arises, police and fire department are at the facility in minutes and a team member is on call at all times.

Canine cough is the most common infectious respiratory condition diagnosed in dogs and is highly contagious. While it is impossible to avoid it, there are actions we can take to minimize chances of dogs getting the CIRDC:

• Cleaning and disinfection of surfaces multiple times a day
• Air sanitizing with PetAirapy®, the animal care industry’s premier, study-backed UV air sanitizing equipment
• Thorough pre-entry wellness checks
• Routinely monitor pets staying with us
• Written proof of all required and recommended vaccinations
• Use of Kinn Kleanbowls, designed to guarantee elimination of 100% of germs

For more information, please read our blog about canine cough and our blog about actions we take and things you can also do to protect pets.

It’s our privilege and joy to provide a safe and fun place for your pet to stay, play, relax, and train. Check out what you can do to keep your pet healthy and happy:

• Limit contact with other dogs before your dog’s stay to avoid your dog encountering unvaccinated dogs and spreading infections to other dogs at our resort.
• Avoid switching back and forth between multiple facilities as this can put all dogs at risk as he or she may be exposed to illness and carry it to the other facility.
• Stay up to date on all vaccinations and ensure your pet is vaccinated one to two weeks before playing with other dogs to prevent the spread of anything they may have been exposed to at the veterinarian’s office.
• Keep your dog very active. Just like humans, the extra activity helps promote and maintain a lifetime of good health and happiness for your furry family member.

We are proud to provide a warm and welcoming “home away from home” experience with our pet lodging, but even the nicest new home can cause uncertainty simply because it’s unknown. Here’s what you can do (and not do) to prepare your pets for their first overnight lodging experience:

• Limit contact with other dogs before your dog’s stay with us to avoid contact with unvaccinated dogs.
• Keep your pet on their regular diet and do not change their food before their stay.
• Bring in your pet for a Meet & Greet at our resort, if time permits.
• Stick with one pet care facility for services. If you anticipate lodging your pet again, please keep in mind that the more they visit us, the more comfortable they will be here.

How a pet responds to their first lodging experience varies from pet to pet. Some normal side effects may appear after a first lodging experience. Just give them a few days to settle back into their normal routine:

• Your pet may eat or drink more than usual. This should settle down in a day or so once any anxiety calms and they settle back into their normal environment.
• Your dog may have temporary colitis as they are probably very excited to be back home in their normal environment. This is usually temporary and normal bowel movements should return in a day or so.
• Your dog may exhibit a personality change. Depending on their personality, your dog may be particularly clingy or you may get the silent treatment for a day or two.